Malaysia

Terms and Conditions

These Terms and Conditions ("Terms") govern your access to and use of www.malaysiamdac2025online.com (the "Website"). By using the Website, you agree to be bound by these Terms.

Effective date:

1Acceptance of Terms

By accessing, browsing, purchasing, or using any services on the Website, you agree to these Terms and our Privacy Policy and Cookie Policy (collectively, the "Agreements"). If you do not agree, do not use the Website.

References to "you" or "your" include individuals and, where applicable, entities on whose behalf a user acts (each an "Applicant"). References to "we," "us," or "our" mean .

2Definitions

"Government Fee"
Fees charged by a government or border authority, paid by or on behalf of the Applicant.
"Service Fee"
Our fee for platform access, form preparation/validation, submission assistance, and support.
"Travel Authorization"
Any electronic entry card, arrival card, visa-on-arrival pre‑registration, or similar authorization.
"Working Day"
Excludes weekends and public holidays in the processing jurisdiction.

3Scope of Services (Non‑Government)

We provide a private platform and human assistance to help Applicants prepare, review, and submit Travel Authorization applications. We are not a government, embassy, or consulate; we have no authority to approve or deny applications, and we do not provide legal advice.

  • Content is for general information and workflow assistance only.
  • Where permitted, we may submit applications on your behalf using data you provide.
  • Processing outcomes are determined solely by government authorities.

4Eligibility & Account

You must be legally capable of forming a binding contract in your jurisdiction or have consent from a parent/guardian. You are responsible for safeguarding any account credentials and for activities under your account.

5Fees, Payments, Cancellations & Refunds

Prices are shown before checkout and may comprise our Service Fee and any applicable Government Fees and taxes. You authorize us (and our payment processors) to charge the payment method you provide.

  • Cancellations. You may request cancellation by contacting us at support@travelsmarttravelfast.com. If we have not yet submitted your application to a government system, we will refund the Service Fee in full. Once submitted, Service Fees may be partially refundable at our discretion; Government Fees are generally non‑refundable per authority rules.
  • Refunds for Errors. If your application contains errors or omissions in data you supplied, you are responsible for any re‑filing costs and additional Government Fees.
  • Promotions. Promotions or discounts are subject to their stated terms and may be modified or withdrawn at any time.
  • Taxes. You are responsible for all applicable taxes and surcharges.

6Chargebacks & Payment Disputes

Before initiating any chargeback or payment dispute, you agree to first contact us at support@travelsmarttravelfast.com so we can investigate and attempt to resolve your concern. We reserve the right to contest chargebacks for services rendered and to suspend or terminate access in cases of payment abuse or suspected fraud.

7User Obligations & Prohibited Use

  • Provide current, complete, and accurate information; promptly update changes.
  • Use the Website only for lawful purposes and in accordance with these Terms.
  • Do not submit false documents or misrepresentations, interfere with security features, scrape, or reverse‑engineer the Website.

8Accuracy, Approval & Timelines

  • Processing times shown are estimates only and may vary by authority and season.
  • No approval is guaranteed. Authorities may request additional information, invite an interview, or refuse without explanation.
  • You are responsible for checking final documents for accuracy before travel.

9Intellectual Property

The Website, its content, design, software, and trademarks are owned by us or our licensors and are protected by law. We grant you a limited, non‑exclusive, non‑transferable license to access and use the Website for personal, non‑commercial purposes. All other rights are reserved.

10Third‑Party Services & Links

The Website may contain links to third‑party sites or services. We do not control or endorse third‑party content and are not responsible for their policies or practices. Your use of third‑party services is at your own risk.

11Privacy, Data Protection & Cookies

Our handling of personal data is described in our Privacy Policy. We use cookies and similar technologies as described in our Cookie Policy to provide, secure, and improve the service, and for analytics/marketing where permitted by law.

12Electronic Communications & Signatures

You consent to receive communications electronically (e.g., email, in‑product messages, SMS where you opt‑in). You agree that electronic signatures and records satisfy any legal requirements for written communications to the extent permitted by applicable law.

13Disclaimers

  • The Website is provided on an "AS IS" and "AS AVAILABLE" basis.
  • We disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non‑infringement.
  • We do not warrant uninterrupted, timely, secure, or error‑free operation.

Nothing herein is legal advice. For legal advice, consult a qualified attorney in your jurisdiction.

14Limitation of Liability

To the maximum extent permitted by law, in no event shall we be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, data, goodwill, or business interruption, arising out of or related to your use of the Website or services, even if advised of the possibility of such damages.

Our total liability for any claim arising out of or relating to these Terms shall not exceed the greater of (i) the Service Fees you paid to us for the relevant order in the three (3) months preceding the event giving rise to the claim, or (ii) USD 100.

15Indemnification

You agree to defend, indemnify, and hold harmless www.malaysiamdac2025online.com, its affiliates, officers, employees, and agents from and against any claims, damages, obligations, losses, liabilities, costs, or debt (including reasonable attorneys’ fees) arising from your use of the Website, your breach of these Terms, or your violation of any law or third‑party rights.

16Force Majeure

We shall not be liable for delays or failures caused by events beyond our reasonable control, including acts of God, natural disasters, war, civil unrest, labor disputes, internet or utility failures, or government actions.

17Changes to these Terms

We may modify these Terms by posting an updated version with a new effective date. Material changes will be highlighted for a reasonable period. Your continued use after the effective date constitutes acceptance of the changes.

18Governing Law & Dispute Resolution

These Terms are governed by the laws of United States, without regard to conflict‑of‑laws principles. You agree to the exclusive jurisdiction and venue of the courts located in New Mexico, United States.

“Any dispute shall first be negotiated in good faith for 30 days. If it is not resolved, it will be subject to an arbitration process with the bank of the holder's payment method.”

19Miscellaneous

  • Language. Translations are provided for convenience. In case of conflict, the English version controls.
  • Severability. If any provision is held invalid, the remainder remains in effect.
  • No Waiver. Failure to enforce a provision is not a waiver.
  • Assignment. You may not assign these Terms without our prior written consent.
  • Entire Agreement. These Terms and the Agreements are the entire agreement between you and us regarding the Website and services.

20Contact

Questions or requests? Email support@travelsmarttravelfast.com or write to: Travel Smart Travel Fast, 1209 Mountain Road PL NE STE R, Albuquerque, NM 87110, United States .

We are an independent company and are not affiliated with any government or immigration authority.

By using the Website, you acknowledge that you have read, understood, and agree to these Terms.